Avaya Aura Communication Manager Administration, Maintenance, and Troubleshooting Fast Track

Course ID


Course Description

This course is a fast-paced, extensive combination of the Avaya Aura Communication Manager Administration and the Avaya Aura Communication Manager Maintenance and Troubleshooting courses. It is offered as a condensed, five-day fast track version of those two courses.


This is a skills-based course designed to give you fundamental working knowledge of the Avaya Aura Communication Manager daily administration and maintenance. It may also be helpful to those on the following certification tracks:

  • Avaya Certified Support Specialist (ACSS) - Avaya Aura Communication Manager and CM Messaging - Embedded
  • Avaya Certified Support Specialist (ACSS) - Avaya Aura Call Center Elite




Avaya employees, partners, and customers responsible for software configuration of Avaya Communication Manager as well as its maintenance and troubleshooting

Course Content

  • Perform Communication Manager (CM) administration tasks
  • Basic features and functions
  • Create a dial plan
  • Set up class of service (COS) and class of restrictions (COR)
  • Administer endpoints
  • Perform system maintenance
  • Generate system reports
  • Troubleshooting and maintenance for Avaya Aura Communication Manager
  • Maintain Communication Manager firmware, software, and service packs
  • Manage the backup and restore functions
  • Diagnose and troubleshoot hardware faults, software alarms, and events

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 5 days
Price - $6195.00 USD

(Discounts may apply. Call for more information.)

Course Actions

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.