ITIL Practitioner

Course ID

91880

Course Description

This highly practical course is designed to show you how to implement service improvements based around ITIL's philosophy of "Adopt and adapt." In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course. Certification:

The course prepares you for the AXELOS ITIL Practitioner exam. To achieve the ITIL Practitioner certificate, you must score at least 70 percent on the hour-and-45-minute, open-book exam that consists of 40 case study-based multiple-choice questions. ITIL Practitioner certification is worth three credits toward the ITIL Expert award. During this course, you will prepare for the exam and then take the exam at a later date.

Prerequisites

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

Audience

  • Those engaged in IT development, IT operations, and IT service management
  • Individuals wishing to have detailed understanding of the principles of service improvement

    • Course Content

    WHAT YOU'LL LEARN
  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner exam

    • For More Information

    For training inquiries, call 850-308-1376

    or email us at eramos@gbsi.com

    Course Details

    Duration - 3 days
    Price - $2395.00 USD


    (Discounts may apply. Call for more information.)

    Course Actions

    Schedule

    Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.