Business Process Analysis

Course ID

102200

Course Description

In this course, you will learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you will explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you will learn how to present your analysis work to management and hold a successful project retrospective. Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Prerequisites

  • Business Analysis Essentials
  • Requirements Development Documentation and Management

Audience

  • Systems analysts
  • Business analysts
  • IT project managers
  • Associate project managers
  • Project managers
  • Project coordinators
  • Project analysts
  • Project leaders
  • Senior project managers
  • Team leaders
  • Product managers
  • Program managers

Course Content

  • Attributes of a quality process
  • Contributors to process quality
  • Process of business process analysis
  • Triggers for business process analysis
  • Responsibilities of the BA
  • Stakeholder identification and analysis
  • Elicitation techniques, such as interviewing and observation
  • Elicitation session preparation and management
  • Goal-Question-Metric (GQM) analysis
  • Metrics selection
  • Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
  • Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
  • Identification of improvement options using the situation-target-proposal (STP) method
  • Structure of an effective business case
  • Project retrospectives

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 3 days
Price - $2295.00 USD


(Discounts may apply. Call for more information.)

Course Actions

Schedule

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.