Cisco CCNA Collaboration: CICD

Course ID

93020S

Course Description

The Cisco CCNA Collaboration: CICD online training course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced.
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution


    • Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.


    • Audience

  • Network Video administrator and operator
  • Voice / UC / Collaboration / Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales / Systems Engineer
  • IP Telephony

    • Course Content

    Module 1. Cisco Unified Communications Solutions
    • Understanding the Components of Cisco Unified Communications Solutions
    • Understanding the Characteristics of Cisco Unified Communications Solutions
    Module 2. Administrator and End-User Interfaces
    • Understanding Administrator Interfaces
    • Understanding End-User Interfaces
    Module 3. Call Flows in Cisco Call Control Platforms
    • Understanding Call Flows and Call Legs Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Understanding Configuration Components That Impact Call Flows in Cisco
    • Unified Communications Manager Express
    Module 4. Endpoint and End-User Administration
    • Understanding End User Characteristics and Configuration Requirements
    • Understanding End User Implementation Options
    • Understanding Endpoint Characteristics and Configuration Requirements
    • Understanding Endpoint Implementation Options
    Module 5. End User Telephony and Mobility Features
    • Understanding Telephony Features
    • Enabling Telephony Features
    • Understanding Mobility Features
    • Enabling Mobility Features
  • Module 6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
    • Understanding Cisco Unity Connection
    • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Understanding End User and Voice Mailbox Implementation Options
    • Understanding Cisco Unified Communications Manager IM and Presence Service
    • Enabling Cisco Unified Communications Manager IM and Presence Service
  • Module 7. Cisco Unified Communications Solutions Maintenance Providing End-User Support
    • Understanding Cisco Unified Communications Manager Reports
    • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Monitoring Voicemail in Cisco Unity Connection
    • Understanding the Disaster Recovery System

    • For More Information

    For training inquiries, call 850-308-1376

    or email us at eramos@gbsi.com

    Course Details

    Duration - 5 days
    Price - $2990.00 USD


    (Discounts may apply. Call for more information.)

    Course Actions

    Schedule

    Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.