Windows 7 Enterprise Desktop Support Technician
Course ID
13020
Course Description
This is designed for IT support personnel who support Windows 7 in a wide range of environments. Students will get an understanding of the Windows 7 Troubleshooting Tools, Networking and Security.
This course helps students prepare for the Exam 70-685.
Prerequisites
Before attending this course, students should have:
- Solid foundation of operating the Microsoft Windows operating system
- Experience and understanding of Windows 7 operating system
- Troubleshooting and configuration experience
- Should be able to install Windows Server 2008
- Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
- Fundamentals of using the 2010 or 2007 Microsoft Office system
Audience
This course is intended for IT professionals who are Enterprise Desktop Support Technician (EDST) providing Tier 2 support.
Course Content
- Windows 7 Hardware Troubleshooting Tools
- Troubleshooting with:
- Windows 7 Action Center
- Windows 7 Troubleshooters
- Device Manager
- Reliability Monitor
- Event Viewer
- Startup Failures with Startup Repair
- RAM with Windows Memory Diagnostic
- Hard Disk Problems with Chkdsk
- Hard Disk Problems with Disk Defragmenter
- Troubleshooting Hardware Components
- Distinguishing Hardware Failures from Software Failures
- Understanding the Boot Process
- Power Supply Unit
- The Motherboard
- Troubleshooting RAM
- Troubleshooting Network Connectivity
- How to use Windows Network Diagnostics
- Network Troubleshooting Tools
- How to Troubleshoot an APIPA Address
- How to Troubleshoot Connectivity Problems
- Troubleshooting Name Resolution
- How to Troubleshoot Name Resolutions Problems
- How to Manage the DNS Cache
- Troubleshooting Wireless Networks
- Wireless Networking Overview
- Connecting to Wireless Networks
- Reconfiguring a Wireless Network
- Changing the Priorities of Wireless Networks
- Wireless Networking Security
- Configuring WPA-EAP Security
- Configuring Wireless Network Profile Types
- Troubleshooting Common Wireless Network Problems
- Using Event Viewer to Analyze Wireless Connection
- Printers Troubleshooting Network Printers
- Using the Printer Troubleshooter
- Monitoring Printer Events
- Group Policy Settings for Troubleshooting
- Troubleshooting Server Problems
- Troubleshooting Driver Problems
- Troubleshooting Network Problems
- Security Authenticating Users
- What is Authentication
- How to use Credential Manager
- How to Troubleshoot Authentication Issues
- Configuring and Troubleshooting Internet
- Explorer Security
- Internet Explorer Add-Ons
- Adding Sites to the Trusted Sites List
- Protected Mode
- How to Troubleshoot Certificate Problems
- How to Identify Group Policy Restrictions
- Using Encryption to Control Access to Data
- Encrypting File System
- BitLocker
- Resolving Malware Issues
- Understanding Malware
- Understanding UAC
- Protecting Clients from Spyware with Windows Defender
- Determining when your System in Infected with Malware
- How to Resolve Malware Infections
- Understanding VPN Client Connections
- VPNs
- Windows 7 VPN Tunneling Protocols
- Remote Access VPNConnectivity Process
- Troubleshooting VPN Client Connectivity
- Understanding DirectAccess Client Connections
- Overview of DirectAccess
- DirectAccess and IPv6 Transition Technologies
- Understanding DirectAccess Infrastructure Features
- Configuring DirectAccess Client Settings for IVv6 Manually
- IPv6 Internet Features on the DirectAccess Server
- Understanding the DirectAccess Connection Process
- Troubleshooting DirectAccess Connection
- Updating Software
- Methods for Deploying Update Compatibility
- Check Update Compatibility
- Install Updates
- Verify Updates
- Troubleshoot Problems Installing Updates
- Forwarding Events
- How Event Forwarding works
- Configuring Event Forwarding in AD DA Domains
- How to Troubleshoot Event Forwarding
- Troubleshooting Performance Problems
- Task Manager
- Performance Monitor
- Data Collector Sets and Reports
- Troubleshooting Disk Performance Problems
- Configuring Power Settings
- System Configuration
- Understanding and Resolving Installation Failures
- Verifying Software Installation Requirements
- Understanding Installation Restrictions and AppLockers
- Resolving Software Configuration and Compatibility Issues
- Resolving Software Configuration Issues
- Understanding Application Compatibility
For More Information
For training inquiries, call 850-308-1376
or email us at eramos@gbsi.com
Course Details
Duration - 5 days
Price - $2995.00 USD
(Discounts may apply. Call for more information.)
Course Actions
Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.