Windows 7 Enterprise Desktop Support Technician

Course ID


Course Description

This is designed for IT support personnel who support Windows 7 in a wide range of environments. Students will get an understanding of the Windows 7 Troubleshooting Tools, Networking and Security. This course helps students prepare for the Exam 70-685.


Before attending this course, students should have:
  • Solid foundation of operating the Microsoft Windows operating system
  • Experience and understanding of Windows 7 operating system
  • Troubleshooting and configuration experience
  • Should be able to install Windows Server 2008
  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Fundamentals of using the 2010 or 2007 Microsoft Office system


This course is intended for IT professionals who are Enterprise Desktop Support Technician (EDST) providing Tier 2 support.

Course Content

    Windows 7 Hardware Troubleshooting Tools
  • Troubleshooting with:
    • Windows 7 Action Center
    • Windows 7 Troubleshooters
    • Device Manager
    • Reliability Monitor
    • Event Viewer
  • Startup Failures with Startup Repair
  • RAM with Windows Memory Diagnostic
  • Hard Disk Problems with Chkdsk
  • Hard Disk Problems with Disk Defragmenter

    Troubleshooting Hardware Components
  • Distinguishing Hardware Failures from Software Failures
  • Understanding the Boot Process
  • Power Supply Unit
  • The Motherboard
  • Troubleshooting RAM

    Troubleshooting Network Connectivity
  • How to use Windows Network Diagnostics
  • Network Troubleshooting Tools
  • How to Troubleshoot an APIPA Address
  • How to Troubleshoot Connectivity Problems

    Troubleshooting Name Resolution
  • How to Troubleshoot Name Resolutions Problems
  • How to Manage the DNS Cache

    Troubleshooting Wireless Networks
  • Wireless Networking Overview
  • Connecting to Wireless Networks
  • Reconfiguring a Wireless Network
  • Changing the Priorities of Wireless Networks
  • Wireless Networking Security
  • Configuring WPA-EAP Security
  • Configuring Wireless Network Profile Types
  • Troubleshooting Common Wireless Network Problems
  • Using Event Viewer to Analyze Wireless Connection

    Printers Troubleshooting Network Printers
  • Using the Printer Troubleshooter
  • Monitoring Printer Events
  • Group Policy Settings for Troubleshooting
  • Troubleshooting Server Problems
  • Troubleshooting Driver Problems
  • Troubleshooting Network Problems

    Security Authenticating Users
  • What is Authentication
  • How to use Credential Manager
  • How to Troubleshoot Authentication Issues

    Configuring and Troubleshooting Internet
  • Explorer Security
  • Internet Explorer Add-Ons
  • Adding Sites to the Trusted Sites List
  • Protected Mode
  • How to Troubleshoot Certificate Problems
  • How to Identify Group Policy Restrictions

    Using Encryption to Control Access to Data
  • Encrypting File System
  • BitLocker

    Resolving Malware Issues
  • Understanding Malware
  • Understanding UAC
  • Protecting Clients from Spyware with Windows Defender
  • Determining when your System in Infected with Malware
  • How to Resolve Malware Infections

    Understanding VPN Client Connections
  • VPNs
  • Windows 7 VPN Tunneling Protocols
  • Remote Access VPNConnectivity Process
  • Troubleshooting VPN Client Connectivity

    Understanding DirectAccess Client Connections
  • Overview of DirectAccess
  • DirectAccess and IPv6 Transition Technologies
  • Understanding DirectAccess Infrastructure Features
  • Configuring DirectAccess Client Settings for IVv6 Manually
  • IPv6 Internet Features on the DirectAccess Server
  • Understanding the DirectAccess Connection Process
  • Troubleshooting DirectAccess Connection

    Updating Software
  • Methods for Deploying Update Compatibility
  • Check Update Compatibility
  • Install Updates
  • Verify Updates
  • Troubleshoot Problems Installing Updates

    Forwarding Events
  • How Event Forwarding works
  • Configuring Event Forwarding in AD DA Domains
  • How to Troubleshoot Event Forwarding

    Troubleshooting Performance Problems
  • Task Manager
  • Performance Monitor
  • Data Collector Sets and Reports
  • Troubleshooting Disk Performance Problems
  • Configuring Power Settings
  • System Configuration

    Understanding and Resolving Installation Failures
  • Verifying Software Installation Requirements
  • Understanding Installation Restrictions and AppLockers

    Resolving Software Configuration and Compatibility Issues
  • Resolving Software Configuration Issues
  • Understanding Application Compatibility

For More Information

For training inquiries, call 850-308-1376

or email us at

Course Details

Duration - 5 days
Price - $2995.00 USD

(Discounts may apply. Call for more information.)

Course Actions

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.