Professional Selling Over the Phone
Course ID
Course Description
This ILT Series course teaches students about using the telephone for professional selling. Students will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales. Course activities also cover finding prospects, discussing the type of information to leave on prospects' voice mail, maintaining a positive attitude, identifying the components of the soft sell, and building and maintaining relationships with prospects.
Students will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Prerequisites
Audience
Course Content
- Preparing for telesales
- Preparing the workspace
- Preparing to write telesales scripts
- Essentials of telesales
- Communication essentials
- Handling telesales calls
- Prospecting
- Generating telesales prospects
- Interacting with prospects
- Cold call strategies
- Closing a sale
- Closing sales over the telephone
- Addressing telesales challenges
- Maximizing telesales performance
For More Information
For training inquiries, call 850-308-1376
or email us at eramos@gbsi.com
Course Details
Duration - 1 day
Price - $250.00 USD
(Discounts may apply. Call for more information.)
Course Actions
Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.