Employee Performance

Course ID

96200

Course Description

This ILT Series course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department's turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Prerequisites

None

Audience

Business Professionals

Course Content

    Managing difficult employees
  • Understanding difficult employees
  • Assessing and identifying difficult personality types
  • Dealing with difficult employees
  • Monitoring behavior

    Communication
  • Effective communication
  • Communicating with difficult employees

    Feedback
  • Giving and receiving feedback
  • Positive and constructive feedback
  • Monitoring performance
  • Communication styles
  • Difficult feedback sessions

    Conflicts
  • Conflicts in the workplace
  • Conflicts and the organization

    Resolving conflicts
  • Styles of conflict resolution
  • The process of conflict resolution
  • Resolving team conflicts
  • Communication and conflict resolution

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 1 day
Price - $250.00 USD


(Discounts may apply. Call for more information.)

Course Actions

Schedule

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.