E-mail Etiquette

Course ID


Course Description

This ILT Series course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.




Business Professionals

Course Content

    E-mail basics
  • E-mail characteristics
  • E-mail programs
  • When to use e-mail
  • Writing an e-mail message

    E-mail policies
  • Company policies
  • Copyright laws, viruses, and liability

    E-mail features and security
  • Features of an e-mail program
  • Securing e-mail

    E-mail messages
  • Message headers
  • E-mail message body

    E-mail effectiveness
  • E-mail recipients
  • Message management

    Netiquette guidelines
  • Netiquette style
  • Emoticons and abbreviations

    Composing online correspondence
  • Online communication
  • Language and punctuation
  • Efficient writing habits

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 1 day
Price - $250.00 USD

(Discounts may apply. Call for more information.)

Course Actions

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.