Advanced Interpersonal Communication

Course ID

101800

Course Description

This ILT Series course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Prerequisites

None

Audience

Business Professionals

Course Content

    Communication styles and methods
  • Communication styles
  • Verbal and nonverbal communication

    First impression and building rapport
  • The importance of first impression
  • Communicating to build rapport
  • Building positive relationships

    Building relationships through feedback
  • Importance of providing feedback
  • Providing feedback

    Supervisors
  • Understanding supervisor styles
  • Handling human resource issues

    Colleagues and subordinates
  • Communicating with colleagues
  • Communicating with subordinates

    Customers and vendors
  • Communicating with customers
  • Communicating with vendors

    Organizational culture
  • Understanding organizational cultures
  • Cultural networks
  • Managing physical culture
  • Managing emotional culture

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 1 day
Price - $250.00 USD


(Discounts may apply. Call for more information.)

Course Actions

Schedule

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.