Excellence in Service: Advanced

Course ID

105520

Course Description

This ILT Series course builds on the skills taught in the Excellence in Service: Basic course. In the Advanced course, students will learn how to determine what customers want, and evaluate the service provided. Students will also learn how to create, implement, and monitor service standards. Course activities also cover conducting interviews, training and empowering employees, and recognizing desirable behavior. Finally students learn how to create a customer service climate and foster customer loyalty. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Prerequisites

Excellence in Service: Basic

Audience

Business Professionals

Course Content

    Service standards
  • Fundamentals of service standards
  • Monitoring service standards
  • Management and service standards

    Service teams
  • Teams as a service solution
  • Employee selection
  • Team training and empowerment
  • Motivation

    Customer loyalty
  • Understanding your customers
  • Customer loyalty development
  • Employee loyal's influence
  • Memorable service

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 1 day
Price - $250.00 USD


(Discounts may apply. Call for more information.)

Course Actions

Schedule

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.