Microsoft Lync 2013 Depth Support Engineer (M55070)
Course ID
Course Description
This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
Certification:Microsoft Specialist: Lync Depth Support Engineer
Prerequisites
Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.
You should also have a proficiency in the following areas:- Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
- Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
- Knowledge of SQL Server Knowledge of VoIP technologies including SIP
- Knowledge of formal troubleshooting methodology
- Knowledge of DNS, PKI, and Digital Certificates
Audience
Course Content
- Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
- Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
- Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
- Troubleshoot web and A/V conferencing for all users
- Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
- Troubleshoot voice call quality and bandwidth issues
- Troubleshoot Lync Server voice applications
- Troubleshoot integration issues with Exchange and SharePoint
- Troubleshoot Lync Server HA / DR issues
For More Information
For training inquiries, call 850-308-1376
or email us at eramos@gbsi.com
Course Details
Duration - 5 days
Price - $2995.00 USD
(Discounts may apply. Call for more information.)
Course Actions
Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.