CTCOLLAB - Troubleshooting Cisco IP Telephony and Video

Course ID

90860

Course Description

This course equips you with the knowledge and skills required to troubleshoot Unified Communications Manager, Cisco VCS-C, Cisco Expressway, and Cisco TelePresence Management Suite. The troubleshooting approach utilizes a multiple site voice and video network. Techniques and procedures for troubleshooting are demonstrated and put into practice for the Cisco Collaboration Solution. Topics include methods for troubleshooting, triage approaches, tools and resources, and logical focused use of tools. Scenarios and trouble tickets will include call setup issues, Intercluster Lookup Service (ILS), mobility features, VCS control and VCS Expressway, as well as media resource and QoS issues. We have refocused the standard CTCOLLAB labs to give you hands-on experience troubleshooting a realistic North American dial plan to better simulate the environment you work in every day. You will troubleshoot a network with:
  • A different area code deployed simulating the North American Dial Plan (NADP)
  • Variable-length on-net dial plan supporting multiple sites with overlapping extensions
  • Headquarters in North America with multiple branches in North America and Europe
  • Local route groups and global transformations
  • URI dialing
  • Firewall traversal
  • Video conferencing


Prerequisites

CICD - Implementing Cisco Collaboration Devices CIPTV1 - Implementing Cisco IP Telephony & Video Part 1 v1.0 CIPTV2 - Implementing Cisco IP Telephony & Video Part 2 v1.0

Audience

  • Network administrators and network engineers
  • System engineers and field engineers
  • Anyone working toward CCNP Collaboration certification


Course Content

  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences

For More Information

For training inquiries, call 850-308-1376

or email us at eramos@gbsi.com

Course Details

Duration - 5 days
Price - $3695.00 USD


(Discounts may apply. Call for more information.)

Course Actions

Schedule

Acceletrain Collaborative Learning Environment (formerly know as VILT) places industry certified and expert instructors, peers, learners and multi-media components into a "borderless classroom", and interactive learning environment that can span multiple physical locations. VILT combines the benefits of the traditional brick-and-mortar classroom with innovative learning techniques and the cost savings of internet-based training.